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Privacy Policy

This Privacy Policy sets out how we, Demand Channel (Co. No. 12489735), collect, store and use information about you when you use or interact with our website, dzihic.com (our website) and where we otherwise obtain or collect information about you. This Privacy Policy is effective from 01/01/2019.

Contents

  • Summary
  • Our details
  • Information we collect when you visit our website
  • Information we collect when you contact us
  • Information we collect when you interact with our website
  • How we collect or obtain information about you from third parties
  • You rights

This section summarises how we obtain, store and use information about you. It is intended to provide a very general overview only. It is not complete in and of itself and it must be read in conjunction with the corresponding full sections of this Privacy Policy.

  • Data controller: Demand Channel 
  • How we collect or obtain information about you:
    • When you provide it to us (e.g. creating an account or contacting us) by: Instructing us to provide products and/or services to you, when you have provided a contact email to receive occasional industry updates
    • From your use of our website, using cookies, and occasionally
    • From third parties where you have opted in and allowed transfer of data to third parties.
  • Information we may collect:
    • Business name, contact name and contact details, VAT number if applicable, IP address, information from cookies (e.g. device and browser type, information about which pages of our website you have viewed, the time when you viewed them and what you clicked on, the geographical location from which you accessed our website based on your IP address).
    • In addition to this we may collect any other information necessary to perform and or provide any service that you have instructed us to carry out on your behalf.
  • How we use your information:
    • To fulfil any contractual obligations we have entered into with you, for administrative and business purposes (particularly to deliver your order to you), to improve our business and website, to analyse your use of our website, to fulfil our legal obligations.
  • Disclosure of your information to third parties:
    • only to the extent necessary to run our business (including marketing purposes), to fulfil any contracts we enter into with you, where required by law or to enforce our legal rights.
  • Do we sell your information to third parties (other than in the course of a business sale or purchase or similar event):
    • NO, we do not sell your information. 
  • How long we retain your information:
    • for no longer than necessary, taking into account any legal obligations we have (e.g. to maintain records for tax purposes), any other legal basis we have for using your information (e.g. your consent, performance of a contract with you or our legitimate interests as a business). For specific retention periods in relation to certain information which we collect from you, please see the main section below entitled 'How long we retain your information'.
  • How we secure your information:
    • using appropriate technical and organisational measures such as storing your information on secure servers, encrypting transfers of data to or from our servers using Secure Sockets Layer (SSL) technology, only granting access to your information where necessary.
  • Use of cookies:
    • we use cookies on our website including essential cookies used for analytics and traffic purposes and functional cookies to measure conversions to thank you pages. We also use cookies for marketing purposes.
  • Transfers of your information outside the European Economic Area:
    • We will only transfer your information outside the European Economic Area if we are required to do so by law OR where it is necessary to fulfil the contractual obligations entered into with you. Where we do so, we will ensure appropriate safeguards are in place (including ensuring that the third parties used have appropriate safeguards in place)
  • Your rights in relation to your information to access your information and to receive information about its use to have your information corrected and/or completed to have your information deleted to restrict the use of your information to receive your information in a portable format to object to the use of your information to withdraw your consent to the use of your information (subject to legal obligations) to complain to a supervisory authority Sensitive personal information: For more information, please see the main section below entitled 'Sensitive Personal Information'.
  • Our details The data controller in respect of our website is dzihic.com. You can contact the data controller by sending an email to dzihicclothing@gmail.com. If you have any questions about this Privacy Policy, please contact the data controller. I
  • Information we collect when you visit our website:
    • We collect and use information from website visitors in accordance with this section and the section entitled 'Disclosure and additional uses of your information'.
  • Web server log information
    • We use a third party server to host our website called Shopify.
    • Our website server automatically logs the IP address you use to access our website as well as other information about your visit such as the date and time of the request and the source of your access to our website (e.g. the website or URL (link) which referred you to our website.
  • Use of website server log information for IT security purposes
    • Our third party hosting provider collect(s) and store(s) server logs to ensure network and IT security and so that the server and website remain uncompromised. This includes analysing log files to help identify and prevent unauthorised access to our network, the distribution of malicious code, denial of services attacks and other cyber attacks, by detecting unusual or suspicious activity. We do not make, nor do we allow our hosting provider to make, any attempt to identify you from the information collected via server logs Legal basis for processing: compliance with a legal obligation to which we are subject (Article 6(1)(c) of the General Data Protection Regulation).
  • Legal obligation:
    • we have a legal obligation to implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk of our processing of information about individuals. Recording access to our website using server log files is such a measure.
  • Legal basis for processing:
    • our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
  • Legitimate interests:
    • we and our third party hosting provider have a legitimate interest in using your information for the purposes of ensuring network and information security. Use of website server log information to analyse and improve our website We use the information collected by our website server logs to analyse how our website users interact with our website and its features. For example, we analyse the number of visits and unique visitors we receive, the time and date of the visit, the location of the visit the operating system and browser used. We use the information gathered from the analysis of this information to improve our website. For example, we use the information gathered to change the information, content and structure of our website and individual pages based according to what users are engaging most with and the duration of time spent on particular pages on our website. Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
  • Legitimate interest:
    • improving our website for our website users and getting to know our website users’ preferences so our website can better meet their needs and desires. Cookies Cookies are data files which are sent from a website to a browser to record information about users for various purposes.
  • We use cookies on our website, including:
    • essential, functional, analytical and targeting cookies. For further information on how we use cookies, please see our Use of cookies section. You can reject some or all of the cookies we use on or via our website by changing your browser settings or, for non-essential cookies, by using our cookie control tool, but doing so can impair your ability to use our website or some or all of its features. For further information about cookies, including how to change your browser settings, please visit www.allaboutcookies.org.
  • Information we collect when you contact us:
    • We collect and use information from individuals who contact us in accordance with this section and the section entitled Disclosure and additional uses of your information. Email When you send an email to the email address displayed on our website we collect your email address and any other information you provide in that email (such as your name, telephone number and the information contained in any signature block in your email).
  • Legal basis for processing:
    • our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
    • Legitimate interest(s):
      • responding to enquiries and messages we receive and keeping records of correspondence.
    • necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).
  • Reason why necessary to perform a contract:
    • where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so). Transfer and storage of your information We use a third party email provider to store emails you send us. Our third party email provider is Google. Emails you send us will be stored within the European Economic Area. For further information please see the section of this privacy policy entitled Transfers of your information outside the European Economic Area.
  • Account Creation / Contact form:
    • When yo ucreate an account or contact us, we collect: Your name, email, title, full address, business and message. We also collect any other information you provide to us
    • Legal basis for processing:
      • our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation). Legitimate interest(s): responding to enquiries and messages we receive and keeping records of correspondence.
      • necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).
      • Reason why necessary to perform a contract: where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so).
  • Telephone
    • When you contact us by telephone, we will, if necessary for the provision of our service to you, collect your telephone number and any information provide to us during your conversation with us. We do not record telephone conversations
    • Legal basis for processing:
      • our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation) Legitimate interest(s): responding to enquiries and messages we receive and keeping records of correspondence. 
      • necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).
      • Reason why necessary to perform a contract: where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so)
  • Marketing communications
    • You can opt-out from receiving marketing communications in relation to our services by emailing dzihicclothing@gmaill.com with the subject line “UNSUBSCRIBE”. We may send you marketing communications in relation to similar services if you do not opt out from receiving them.
    • Legal basis for processing:
      • our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
      • direct marketing and advertising our products and services.
      • Transfer and storage of your information We use a third party service to administer our mailing list, Drip.com For more information about our third party mailing list provider, please visit drip.com.
  • Our goods and services: 
    • You can opt in to receiving email marketing communications from us in relation to our goods and services by by ticking a box indicating that you would like to receive such communications in our cookies box at the bottom of web browser page. Titled “This website uses cookies”.
  • This section sets out how we obtain or collect information about you from third parties. Information received from third parties Generally, we do not receive information about you from third parties. The third parties from which we may receive information about you will generally include affiliates or business partners. It is also possible that third parties with whom we have had no prior contact may provide us with information about you. Information we obtain from third parties will generally be your name and contact details, but will include any additional information about you which they provide to us.
    • Legal basis for processing:
      • necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).
      • where a third party has passed on information about you to us (such as your name and email address) in order for us to provide services to you, we will process your information in order to take steps at your request to enter into a contract with you and perform a contract with you (as the case may be). 
  • Your rights:
    • You have the right to be forgotten. By emailing dzihicclothing@gmail.com with the subject "FORGET ME". Dzihic will remove your profile within 10 working days.